Required Applications Are Not Installed Correctly
Feb 20, 2019 VC and.dll errors with Orig. If you get.dll errors, like your VC runtime package has not installed correctly when you are trying to install your game, troubleshoot with these steps. See if you have any pending Windows Updates. If you do, they could be causing the errors. If Windows is up to date, there may be issues with a specific. Try the following steps if an app installed on your phone has any of these problems: Isn’t working properly. If the app that isn’t working is an Instant App, try these troubleshooting steps instead. After each step, restart your phone to see if it fixed the issue. Note: Some of these steps work only on Android 8.1 and up.
On Microsoft Intune MDM-managed devices, sometimes app installations can fail. When these app installs fail, it can be challenging to understand the failure reason or troubleshoot the issue. Microsoft Intune provides app installation failure details that allow help desk operators and Intune administrators to view app information to address user help requests. The troubleshooting pane within Intune provides failure details, including details about managed apps on a user's device. Details about the end-to-end lifecycle of an app are provided under each individual device in the Managed Apps pane. You can view installation issues, such as when the app was created, modified, targeted, and delivered to a device.
Note
For specific app installation error code information, see Intune app installation error reference.
App troubleshooting details
Intune provides app troubleshooting details based on the apps installed on a specific user's device.
Sign in to the Microsoft Endpoint Manager admin center.
Select Troubleshoot + support.
Click Select user to select a user to troubleshoot. The Select users pane will be displayed.
Select a user by typing the name or email address. Click Select at the bottom of the pane. The troubleshooting information for the user is displayed in the Troubleshoot pane.
Select the device that you want to troubleshoot from the Devices list.
Select Managed Apps from selected device pane. A list of managed apps is displayed.
Select an app from the list where Installation Status indicates a failure.
Note
The same app could be assigned to multiple groups but with different intended actions (intents) for the app. For instance, a resolved intent for an app will show excluded if the app is excluded for a user during app assignment. For more information, see How conflicts between app intents are resolved.
If an installation failure occurs for a required app, either you or your helpdesk will be able to sync the device and retry the app install.
The app installation error details will indicate the problem. You can use these details to determine the best action to take to resolve the problem. For more information about troubleshooting app installation issues, see Android app installation errors and iOS app installation errors.
Note
You can also access the troubleshooting pane by pointing your browser to: https://aka.ms/intunetroubleshooting.
User Group targeted app installation does not reach device
The following actions should be considered when you have problems installing apps:
- If the app does not display in the Company Portal, ensure the app is deployed with Available intent and that the user is accessing the Company Portal with the device type supported by the app.
- For Windows BYOD devices, the user needs to add a Work account to the device.
- Check if the user is over the AAD device limit:
- Navigate to Azure Active Directory Device Settings.
- Make note of the value set for Maximum devices per user.
- Navigate to Azure Active Directory Users.
- Select the affected user and click Devices.
- If user is over the set limit then delete any stale records that are no longer needed.
- For iOS/iPadOS DEP devices, ensure that the user is listed as Enrolled by User in Intune Device Overview pane. If it shows NA, then deploy a config policy for the Intune Company Portal. For more information, see Configure the Company Portal app.
Win32 app installation troubleshooting
Select the Win32 app that was deployed using the Intune management extension. You can select the Collect logs option when your Win32 app installation fails.
Important
The Collect logs option will not be enabled when the Win32 app has been successfully installed on the device.
Before you can collect Win32 app log information, the Intune management extension must be installed on the Windows client. The Intune management extension is installed when a PowerShell script or a Win32 app is deployed to a user or device security group. For more information, see Intune Management extension - Prerequisites.
Collect log file
To collect your Win32 app installation logs, first follow the steps provided in the section App troubleshooting details. Then, continue with the following steps:
Click the Collect logs option on the Installation details pane.
Provide file paths with log file names to begin the log file collection process and click OK.
Note
Log collection will take less than two hours. Supported file types: .log,.txt,.dmp,.cab,.zip,.xml,.evtx, and.evtl. A maximum of 25 file paths are allowed.
Once the log files have been collected, you can select the logs link to download the log files.
Note
A notification will be displayed indicating the success of the app log collection.
Win32 log collection requirements
There are specific requirements that must be followed to collect log files:
- You must specify the complete log file path.
- You can specify environment variables for log collection, such as the following:
%PROGRAMFILES%, %PROGRAMDATA% %PUBLIC%, %WINDIR%, %TEMP%, %TMP% - Only exact file extensions are allowed, such as:
.log,.txt,.dmp,.cab,.zip,.xml - The maximum log file to upload is 60 MB or 25 files, whichever occurs first.
- Win32 app install log collection is enabled for apps that meet the required, available, and uninstall app assignment intent.
- Stored logs are encrypted to protect any personal identifiable information contained in the logs.
- While opening support tickets for Win32 app failures, attach the related failure logs using the steps provided above.
Troubleshooting apps from the Microsoft Store
The information in the topic Troubleshooting packaging, deployment, and query of Microsoft Store apps helps you troubleshoot common problems you might encounter when installing apps from the Microsoft Store, whether by using Intune, or by any other means.
App troubleshooting resources
Next steps
- For additional Intune troubleshooting information, see Use the troubleshooting portal to help users at your company.
- Learn about any known issues in Microsoft Intune. For more information, see Intune Customer Success.
- Need extra help? See How to get support for Microsoft Intune.
If you downloaded a version of iTunes from Apple's website, use the steps in this article.
If you have Windows 10, you can also get iTunes from the Microsoft Store. If you have trouble installing iTunes from Apple's website, download iTunes from the Microsoft Store. If you can't download or update iTunes from the Microsoft Store, contact Microsoft for help.
If you can't install iTunes on your Windows PC from Apple's website, or if you see 'error 2' or 'Apple Application Support was not found' after you install the software, follow the steps below in order.
Make sure that you're logged in to your computer as an administrator
If you're not sure if you have an administrator account, learn how to log on as an administrator.
You can also refer to your computer's help system, contact your IT department, or visit support.microsoft.com for more help.
Install the latest Microsoft Windows updates
Super dvr software. To download the latest updates, visit the Microsoft Windows Update website.
iTunes for Windows requires Windows 7 or later, with the latest Service Pack installed. If you can't install the updates, refer to your computer's help system, contact your IT department, or visit support.microsoft.com for more help.
Download the latest supported version of iTunes for your PC
Download iTunes from Apple's website, then click Download to download the iTunes installer. When prompted, click Save (instead of Run).
If you have Windows 10, you can get the latest version of iTunes from the Microsoft Store. If you get iTunes from the Microsoft Store, you shouldn't need to follow the rest of the steps in this article. If you downloaded iTunes from Apple's website, continue below.
Repair iTunes
Right-click the installer that you downloaded in step 3—it will be labeled iTunesSetup or iTunes6464Setup—and choose 'Run as administrator.'
If you've previously installed iTunes, the installer will prompt you to repair the software.
After the repair is complete, restart your computer and try launching iTunes.
Remove components left from a previous installation
If iTunes fails to install or repair, it might be necessary to remove components left from a previous installation of iTunes and then reinstall.
Learn how to remove and reinstall iTunes and other software components for Windows Vista or later.
Songs that you bought from the iTunes Store or imported from CDs are saved in your My Music folder by default. Deleting iTunes won't delete your music.
Disable conflicting software
Some background processes can cause issues that prevent applications like iTunes from installing.
If you installed security software and are having issues installing iTunes for Windows, you might need to disable or uninstall security software to resolve the issues.
Restart your computer
Get more help
If the steps in these articles don't help you fix the issue, you might be able to find a solution through a search of the Microsoft support website.